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DESIGN YOUR OWN SIGN
I just placed an order, when will it ship? All signs are made to order. Currently the average production time period is 2-3 weeks after payment. If you need the sign by a certain date, please contact us on firstname.lastname@example.org and we'll do our best to help.
Can you make a CUSTOMISED NEON? Sure! We can make almost any designs into neon signs. You can customise your sign by using our "Custom your own" page or you can send us an enquiry on email@example.com with your requirement and we'll make it happen.
Can I cancel my order? We are unable to cancel the customised items.
Do you supply both indoor and outdoor sign? Yes! Just let us know when making an enquiry or you can just select it as an option on the sign page.
What is your return/Exchange policy?
All our pieces are made by hand to order, meaning each one is as unique as you!
We can only accept returns/exchanges on faulty items, and can not accept returns due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site.
In the very unlikely case of your piece arriving broken or faulty, you have 7 days from the day of tracked delivery to let us know via email at firstname.lastname@example.org we will deliver a replacement free of charge.
We offer a 12 month guarantee on all pieces,so if your piece breaks or stops working in any way during this period just let us know and we will replace it free of charge.
All signs are made to order. Currently the average production time period is 2-3 weeks after payment. If you need the sign by a certain date, please contact us on email@example.com and we'll do our best to help.
Yes! Neon-Light is a provider for all the world, we provide free shipping service to UK, USA, Canada, Most European Countries, Australia, New Zealand, Japan. Other countries and area may need extra shipping cost, please contact us for quote.
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